Fans of free antivirus protection from AVG will find that the latest edition looks different, much different. The user interface for AVG Anti-Virus FREE 2013 has been completely made over. With big, touch-friendly buttons it will look right at home under Windows 8. AVG isn't just a pretty face, though. In testing it proved just as effective as its predecessor.
Rocky Installation
Getting AVG installed on my twelve malware-infested test systems was a serious challenge. One test system required Safe Mode, but malware prevents AVG's command-line scan. The Rescue CD fixed that one.
On another system the keyboard totally stopped working after malware cleanup. An AVG technician remote-controlled that one and determined that the keyboard driver had been damaged. After a lengthy diagnostic session he fixed it by uninstalling the keyboard driver and letting Windows find a replacement.
Malware on two test systems actively blocked AVG's Internet connection. Tech support supplied an offline installer. The antivirus still couldn't update online, so tech support supplied an offline update. That did the trick.
On yet another system, AVG installed and scanned successfully, but in the process it disabled the system's connectivity. Tech support came up with a command that restored connectivity.
For my testing AVG gave me expedites access to tech support. Ordinary users would have had to go through a few levels of escalation to get the help I got, but they would get help. My AVG contact verified that there would be no charge for the support required to get AVG installed and scanning properly. That's an important point, because AVG does offer a paid support service called TechBuddy. They'll diagnose the problem for free, then let you know how much it would cost to fix it.
Manual Removal
On more than half of the test systems, the antivirus scanner identified one or more threats as requiring "manual removal." These warnings represent system files that have been infected by malware, or replaced by malware. The recommended solution is to restore these files from your Windows disk, but many users don't have a Windows disk. In that situation your only recourse is to copy the file from another PC with the exact same Windows version.
Even then, you can't just copy the new file over the existing one. It's a system file; Windows won't let you. To fix those instances, I had to boot from the AVG Rescue CD and use its awkward, antiquated file manager to copy the replacement file into place.
This isn't something I've experienced with other antivirus tools. Are the others simply better at disinfection of system files? I really can't say for sure.
Source: http://feedproxy.google.com/~r/ziffdavis/pcmag/~3/uMoRF1veDRY/0,2817,2409393,00.asp
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